Shipping Information

Please note we do not deliver to P.O Boxes - a full shipping address is required.

All international orders are shipped using DHL COURIER SERVICE.

Within Australia & Asia

Free Standard Post shipping on all purchases over AU$ 150 within Australia & Asia. For orders under AU$ 150, a AU$ 27 shipping charge will be added to your purchase price.

Express Shipping (3-5 business days): AU$ 60 when you spend under $150 or AU$ 40 when spend over AU$ 150.

Delivery Time

Tracking numbers can take up to 24 hours to register with postal services. Delivery will take between 5-7 business days for standard shipping, and 3-5 business days for express.

Worldwide

Local government taxes and duties incurred as a result of the shipment are payable by the receiver.

Free Standard International Shipping (5-7 business days) on all orders over AU$ 200
Standard Shipping (5-7 business days) on all orders under AU$ 200: AU$ 27
Express Shipping (3-5 business days): AU$ 60 or AU$ 40 when spend over AU$ 300

Tracking Your Order

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. Your signature will be requested upon delivery.

*Please ensure your shipping address is correct as we are unable to redirect orders once they have been shipped

AVAILABILITY AND BACK ORDERS

From time to time items that are listed as in stock, may in fact not be. We apologise if this situation does occur and will contact you within 3 working days to offer you a refund, discuss placing the item on back order for you or offering you a suitable alternative.

Some items listed on the site may be special order items. In the case that you have ordered a product that falls into this category we will contact you within 3 working days to notify you of this and discuss the estimated delivery time. At this point you can decide whether to continue with your order or cancel it and receive a full refund.

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