Please note we do not deliver to P.O. Boxes. A full shipping address and contact phone number are required.

All international orders are shipped using DHL COURIER SERVICE.

Except for addresses that are outside the main delivery area. In this case, an alternative courier will be used.

WORLDWIDE SHIPPING

Free DHL shipping on all purchases over AUD$400/USD$300.

For orders under this amount, an AUD$30/USD$20 DHL shipping fee will be added to your purchase at checkout.

PROCESSING TIME

Orders are picked, packed and shipped within 3–4 business days of purchase, or sooner. Purchases made on weekends or public holidays will be processed on the following business day. Shipping times are in addition to our processing time.

POSSIBLE DELAYS

Please note that during sale periods, processing times may extend by a couple of days due to a high volume of orders. We appreciate your patience.

DELIVERY TIME

Tracking may take up to 24 hours to register with postal services. Delivery typically takes 4–10 business days for Standard Shipping and 3–7 business days for Express Shipping, depending on your location.

EXPRESS SHIPPING

Express Shipping takes approximately 3–7 business days, sometimes sooner depending on your location. Add AUD$40/USD$30 at checkout if your order total is AUD$400/USD$300 or above (worldwide).

Add AUD$60/USD$40 at checkout if your order total is below AUD$400/USD$300 for all countries except Australia and Indonesia.

TAXES

Local government taxes and duties incurred as a result of the shipment are payable by the receiver.

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Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. A signature will be required upon delivery.

* Please ensure your shipping address is correct, as we are unable to redirect orders once they have been shipped.

BACK ORDERS

From time to time, items listed as in stock may no longer be available. If this occurs, we sincerely apologise and will contact you within 3 working days to offer a refund, discuss placing the item on back order, or suggest a suitable alternative.

Some items listed on the site may be special order items. If you purchase one of these products, we will contact you within 3 working days to advise you of the estimated delivery time. At that point, you may choose to continue with your order or cancel it for a full refund.

CANCELLATIONS

We are sorry, but once an order has been placed, it is processed automatically and cannot be cancelled. The package may be returned in accordance with our Return Policy.

NEED MORE HELP?

If you have any questions, please email customerservice@littlejoewoman.com during business hours (9:00 am – 5:30 pm GMT+8).