Frequently Asked Questions

Orders & Shipping

How do I track my order?

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package!

When will my order arrive?

Your order should arrive 5-7 business days for standard shipping, and 3-5 business days for express. The estimated delivery time is determined based on the delivery location.

What are your shipping rates?

Free standard shipping worldwide via DHL on orders over AUD$300.
AUD$30 standard shipping worldwide via DHL on orders under $300.
AUD$40 express shipping (3 - 5 business days).

Where do you ship to?

We ship to all locations worldwide by DHL.

Where can I find my order history?

On littlejoewoman.com homepage, click person icon in the top right corner and you can see 'Order History' to review all your favorite items!

How do I cancel my order?

Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Please be aware that order cancellation is a time-sensitive action, so please do get in touch with our team as soon as possible.

RETURNS

What is your return policy?

On the Little Joe Woman website we offer a 14-day return policy on all full price items (excluding Sale & Promotion items).

 

Provided the full price item is in its original condition, has the swing tag attached and has not been worn, altered or washed, you may request a return within 14 days of receiving your item for a full refund or exchange.

 

If you use a discount code the goods become sale items and we don’t offer refunds on sale items.

 

You may exchange on sale items but we ask that you pay $30 to re-ship another size/item.

How do I make a return request?

If you would like to make a return request, please provide your order number and the item(s) that you would like to return below. One of our team members will reach out to you as soon as possible with the next steps!