Help
STEP 1 | Browse our collections and ensure that the product you've got your eyes on is in stock.
STEP 2 | Select your size, colour and quantity then hit ADD TO CART. You'll see the item in your bag no matter where you navigate.
STEP 3 | On the 'MY CART' page you can either CHECKOUT or Continue Shopping.
STEP 4 | If you select to CHECKOUT, you will be asked to enter your Contact Information.
STEP 5 | Choose your Shipping method. Your total will adjust depending on where we're sending your goods.
STEP 6 | COMPLETE ORDER will take you over to PayPal's secure site to complete payment. PayPal accept all major credit cards, or pay via your PayPal account. Once the payment is processed, an email confirmation is sent to you and to us. Then we get packing.
SHIPPING
Please note we do not deliver to P.O Boxes - a full shipping address is required.
All international orders are shipped using DHL COURIER SERVICE.
Within Australia & Asia
Free Standard Post shipping on all purchases over AU$ 150 within Australia & Asia. For orders under AU$ 150, a AU$ 27 shipping charge will be added to your purchase price.
Express Shipping (3-5 business days): AU$ 60 when you spend under $150 or AU$ 40 when spend over AU$ 150.
Delivery Time
Tracking numbers can take up to 24 hours to register with postal services. Delivery will take between 5-7 business days for standard shipping, and 3-5 business days for express.
Worldwide
Local government taxes and duties incurred as a result of the shipment are payable by the receiver.
Free Standard International Shipping (5-7 business days) on all orders over AU$ 200
Standard Shipping (5-7 business days) on all orders under AU$ 200: AU$ 27
Express Shipping (3-5 business days): AU$ 60 or AU$ 40 when spend over AU$ 300
Tracking Your Order
Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. Your signature will be requested upon delivery.
*Please ensure your shipping address is correct as we are unable to redirect orders once they have been shipped
RETURNS
We understand that it can be tricky purchasing something online before having the chance to try it on.
On the Little Joe Woman e-boutique we offer a 7 day return policy on all full price items (excluding Sale & Promotion items).
Provided the full price item is in its original condition, has the swing tag attached and has not been worn, altered or washed, you may return within 7 days of receiving your item for a full refund or exchange.
If you wish to return an item, please contact customerservice@littlejoeny.com to request a Return Authorisation Number.
Please note: No refunds or credit notes are offered on Sale or Promotion items. An exchange within 7 days will be accepted if the item is in its original condition, has the swing tag attached and has not been worn, altered or washed.
RETURN SHIPPING
Returning to Little Joe Woman is simple!
On receiving your Return Authorisation Number, you will be provided with the address to post your return parcel to.
We will notify you by email once your return has been received and processed.
AVAILABILITY AND BACK ORDERS
NEED MORE HELP?
If at any time you have any questions, please email customerservice@littlejoeny.com during business hours (9 am to 5.30 pm) GMT+8.
or
fill-in our customer contact form
