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Shipping Information

Please note we do not deliver to P.O. Boxes — a full shipping address and contact phone number are required.

All international orders are shipped using DHL Courier Service, except for addresses outside the main delivery area (an alternative courier will be used).

Worldwide shipping

Free DHL shipping on all orders of US$300 or more. For orders under this amount, a US$20 DHL shipping fee will be added at checkout. Within Indonesia, delivery in Bali is free, and standard shipping elsewhere in Indonesia is US$10 on orders under US$300.

Processing time

Orders are picked, packed and shipped within 3–4 business days of purchase, or sooner. Purchases made at weekends or public holidays will be processed the following business day. Shipping times are in addition to processing time.

Possible delays

During sale periods, processing times may extend by a couple of days due to high order volumes — thank you for your patience.

Delivery time

Tracking can take up to 24 hours to register. Delivery takes 4–10 business days for standard shipping and 3–7 business days for express shipping, depending on your country.

Express shipping

Express shipping (3–7 business days, sometimes sooner) is available at checkout from US$30, and the exact rate is shown before you pay.

Taxes

US customers: an import tariff will be applied to your order by US customs at the point of entry, collected by DHL on delivery. The tariff is set by US customs and is separate from your order total.

For all other countries, local government taxes and duties incurred as a result of shipment are payable by the receiver.

Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. Your signature will be requested upon delivery.

Please ensure your shipping address is correct — we cannot redirect orders once shipped.

Back orders

From time to time items listed as in stock may not be available. We will contact you within 3 working days to offer a refund, back order, or suitable alternative. Some items may be special order — we will contact you within 3 working days with estimated delivery time.

Cancellations

Once an order has been registered it is processed automatically and cannot be cancelled. The package can be returned as indicated in our Return Policy.